We hope you’ll love your new item(s), but if something doesn’t work out, we totally understand! We offer full returns on unmarked, unworn, and unwashed merchandise postmarked within 14 days of receipt. Returned items must be in their original condition and have the original tags attached. Shoeboxes must be returned free of damage and shipping labels.
Please note that the following items cannot be returned:
- Hair Accessories
- Final Sale Items
We offer *free returns on regular (full) priced merchandise. Shipping costs for returns on sale merchandise will be deducted from the total refund amount. Please note that Final Sale items are not eligible for refund or exchange. To request a return, simply email us at email@example.com. Please be sure to include information such as the Order #, Item, and Reason for Return in your email. After you request has been approved, you will be sent a pre-paid return label.
Please allow up to two weeks for us to receive and process your return. Once an eligible return has been processed, we’ll notify you via email. Please note that it may take your financial institution additional time to post the credit to your account. We recommend that you contact them if you have questions regarding the timeline, since this information often varies by company. Shipping charges are non-refundable.
If you would like to *exchange an item, we recommend that you place a new order for the replacement to ensure its availability and mail back the original. After placing the order for the replacement item, please email us at firstname.lastname@example.org to request a pre-paid return label. A refund will be issued once we receive the original item back in stock.
*Free returns and exchanges apply on domestic orders only within the USA.
*** Please note that our office is currently closed. All orders placed between Nov. 21-29th will be shipped on Monday, 11/30/15. Happy Holidays! ***
Thinking about placing an order? That's awesome.
We offer quick and reliable shipping with tracking on all orders via USPS. Once we receive your order, we'll process it within 24-48 hours (sometimes it can take up to 72 hours, but that's pretty rare). Your lovely items are steamed and packaged with care, and then off they go!
We ship standard domestic orders for a flat fee of $8.50 per order. Free shipping applies to orders of $150+ within the USA only.
- USPS First Class Mail: delivery within 1-3 business days
- USPS Priority Mail: delivery within 1-3 business days
We do not offer international shipping at this time.
Fits true to size.